Refund Policy
The ROUSE 60-Night Promise
Sleep with ROUSE for 60 nights. If your mornings aren't calmer — or it doesn't wake you the way your old alarm couldn't — send it back for a full refund of the price you paid. No reason required.
How returns work
- The 60-night window runs from the day your order is delivered.
- Start your return through our Contact page — tell us your order number and we'll send return instructions.
- We refund to your original payment method within 2 business days of receiving the item; your bank then typically takes 5–10 business days to post it.
- For change-of-mind returns you cover return postage; we cover it for defective items.
- If you added the Travel Charging Case, it's covered by the same 60-night window.
1-Year Warranty
Every ROUSE band is covered for one year against manufacturing defects. If your band fails through a fault of ours, we'll replace it at no cost — we send a prepaid label and ship the replacement free.
What's not covered
- Accidental damage, water damage beyond the rated resistance, misuse, or normal wear (scratches, strap wear).
- Loss or theft.
Item condition
For change-of-mind returns, please send the band back in honest, resellable condition. We may reduce a refund for damage beyond normal handling, and we'll always contact you first.
Your statutory rights
Nothing here limits the consumer-protection rights you already have under the law of your country or region. Our guarantee sits on top of those rights, never instead of them.
Questions?
Reach us any time through the Contact page — before you buy or before you return. The whole point of this policy is simple: the risk is on us.